For ages 21+ Safe Gaming

Responsible Gaming Guide

pojk believes that entertainment should be controlled and mindful. Use our tools and guidance to keep yourself protected.

Why Responsible Gaming Matters

Casino and betting are primarily a form of entertainment — and they stay enjoyable only when kept under control. Every feature on pojk — from slots to live casino, cricket betting to multi-bet — is meant only for those who see it as entertainment, not as a solution to financial problems.

The minimum age to open an account on the pojk platform in Bangladesh and to place any bet is 21 years. If age cannot be confirmed, additional information may be requested during the account verification process. Age-related rules are described in detail in our Terms and Conditions.

The most important rule when betting is simple: only bet what you can afford to lose without it affecting your daily life. Never bet to deal with financial pressure, family obligations, or to pay off debt. Before playing, set a weekly or monthly limit for yourself and stick to it.

Our Privacy Policy explains how we keep your information secure and how it is used in responsible gaming management. pojk never sells your personal information to third parties.

Tools to Protect Yourself

Use the following features on the pojk platform to stay in control of your own betting.

Deposit Limit

Set the maximum amount you will deposit per day, per week, or per month. A limit can be reduced at any time, but increasing it requires a 24-hour waiting period.

Session Time Limit

Set a fixed duration for each session. Once the set time is up, the platform will notify you automatically.

Break / Cooling-Off

Take a short break — from 24 hours up to 30 days. During this time, you will not be able to access your account.

Self-Exclusion

Apply for self-exclusion to keep yourself away from betting entirely for a longer period (6 months to 5 years). Your account cannot be reopened during this period.

Activity History

View your complete history of deposits, bets, and withdrawals. Stay aware of your own spending patterns.

Direct Support

Contact our 24/7 live chat or email at any time. We are ready to help you set limits or manage your account.

Warning Signs of a Problem

If you notice any of the following signs, take a break immediately and seek support.

Chasing Lost Money

Trying to recover losses by placing bigger bets after a loss is an early sign of a problem.

Betting with Essential Money

Using money set aside for rent, food, or family needs for betting means you have lost control.

Hiding It from Family

Concealing the amount you bet or the results from family or close ones is a serious warning sign.

Feeling Restless When You Cannot Play

Feeling uncomfortable or anxious when you cannot access the platform or place a bet.

Spending Hours Betting

Spending far more time betting than planned and being unable to stop.

Impact on Mood or Relationships

Betting outcomes having a negative effect on your mood, work performance, or family relationships.

Where to Get Support

Seek help before the problem grows — tell yourself, your family, or a professional.

pojk Live Chat Support

Talk to our team directly in Bangla, 24 hours a day, seven days a week. Open live chat for help with account limits, self-exclusion, or any advice.

Contact by Email

Write to us in detail by email — support is available in both Bangla and English. Our team will reply as soon as possible.

Talk to Your Family

Let a trusted family member know about your habits. A loved one's awareness is often the most effective protection.

Professional Advice

See a mental health specialist or behavioural therapist. Trained counsellors for gambling-related issues are available in Bangladesh.

pojk's Commitment

What we do and will continue to do regarding responsible gaming.

Age verification at account registration — no one under 21 can open an account.
Automatic warning messages are sent before a limit is reached.
Promotional emails and messages are stopped once self-exclusion is active.
Reducing a limit takes effect immediately; a waiting period applies for increases.
Betting history can be downloaded at any time.
Our 24/7 Bangla and English support team processes responsible gaming requests with the highest priority.
Use of parental control software is recommended to protect minors.
Detailed answers to responsible gaming questions are available in our FAQ.

Assess Yourself

Answer the following questions honestly. If you answer "yes" to more than one, seek support.

Think about your betting habits over the past few weeks:

Have you spent more time or money on betting than you planned?

Have you placed more bets after a loss to try to recover?

Has betting interfered with your work, family, or sleep?

Have you hidden the amount you bet from family or friends?

Have you used money set aside for food, transport, or emergency expenses on betting?

Have you tried to stop betting but been unable to?

This is not a diagnosis — it is only for your own awareness. If you feel there is a problem, contact us via live chat or email, or talk to a family member.

Apply for Self-Exclusion

Fill in the form below and send it to our support team. We will apply the limit or self-exclusion to your account.

Username Email Request type Additional information (optional)

This form will be sent to the pojk support team. Your request will be processed as quickly as possible. For urgent needs, contact us directly via live chat.

Responsible Gaming FAQ

Answers to commonly asked questions are provided below.

Any activity on the pojk platform — creating an account, depositing, betting, or withdrawing — is permitted only for individuals aged 21 or above. Age is verified at the time of registration.

The account cannot be reactivated until the set self-exclusion period has ended. Once the period ends, you will need to contact the support team to reactivate it and go through a brief verification process.

Yes, but a request to increase a limit does not take effect immediately — a waiting period of at least 24 hours applies. This delay is intentional, so you have time to reconsider a decision made in the heat of the moment. Reducing a limit takes effect immediately.

As a first step, contact pojk via live chat or email — we will direct you to the right support. You can also reach out directly to mental health specialists and behavioural counsellors in Bangladesh. Telling a family member is also an important first step.

Yes. Your balance remains completely safe while a cooling-off or self-exclusion is active. Once the period ends, you can follow the normal withdrawal process.

Keep parental control software active on your device and never share your pojk account login details. Make sure children or teenagers do not use your device unsupervised.