pojk's Privacy Policy

Introduction and Scope of Application

pojk ("we", "our") wishes to make clear through this privacy policy what information is collected from you when you use our website, mobile application, or any other digital service, and for what purpose that information is used.

This policy applies across the full range of pojk's digital services. If you register on our platform, make a deposit, play games, or use any service, you are considered to have accepted the terms of this policy. The detailed service terms related to this privacy policy are stated on pojk's Terms and Conditions page.

The terms used in this policy are defined as follows: "User" refers to anyone who uses the pojk platform; "personal information" refers to any information that can be used to identify an individual.

What Information We Collect

2.1 Registration Information

When opening an account at pojk, you are required to provide some basic information. This includes your full name, date of birth, mobile number, email address, and preferred currency. This information is essential for managing your account.

2.2 Identity Verification Information

To ensure secure transactions, pojk may need to verify your identity for withdrawals above a certain amount or in specific cases. This process may require a copy of your National Identity Card (NID) or passport, and proof of address. These documents are used solely for identity verification.

2.3 Transaction Information

A record of each of your deposits and withdrawals, the payment method used (bKash, Nagad, Rocket, Upay, or bank transfer), the time, amount, and status of each transaction are stored.

2.4 Device and Technical Information

When you use pojk, some technical information is collected automatically — such as your device type, operating system, browser version, IP address, cookies data, and time spent on the platform. This information is used for technical improvements to the site and security monitoring.

2.5 Gaming Activity Information

Your play history, bet amounts, bonus usage records, and VIP level information are stored. This information is used to manage your account and to create relevant offers for you.

Purposes of Using Information

pojk uses your information for the following purposes:

• Account Management: Completing registration, verifying login, and ensuring the security of your account.
• Transaction Processing: Carrying out deposit and withdrawal requests quickly and securely.
• Customer Support: Resolving your issues via live chat or email.
• Promotional Communication: Sending offers, bonuses, and updates according to your preferences — but only with your consent.
• Fraud Prevention: Detecting account misuse, multiple accounts, and suspicious activity.
• Responsible Gaming: Monitoring potentially risky gaming behaviour and providing assistance when needed.
• Technical Development: Analysing platform performance to improve service quality.

We never sell your information to third parties or use it for any purpose not clearly stated in this policy.

Cookies and Tracking Technology

pojk uses cookies and similar tracking technologies on its website and app. Cookies are small data files stored on your device.

4.1 Types of Cookies

• Essential Cookies: Keep login sessions active and ensure security — the site cannot function properly without these.
• Functional Cookies: Remember your language preference, theme settings, and similar choices.
• Analytical Cookies: Analyse site traffic and usage patterns — these are entirely anonymous.
• Marketing Cookies: Used to show relevant advertisements; you can disable these from your browser settings.

4.2 Cookie Controls

You can disable non-essential cookies at any time from your browser settings. However, this may affect some features of the site.

Disclosure and Sharing of Information

pojk does not share your personal information with any third party except in the following limited circumstances:

5.1 Service Provider Partners

We work with trusted third-party service providers for payment processing, technology infrastructure, and customer support management. These providers receive only the information necessary to perform their designated tasks and are also bound by confidentiality terms.

5.2 Legal Obligations

Under applicable laws of Bangladesh, we may be required to disclose information upon a lawful order from a court or competent authority. In such cases, we will provide only the information specifically directed.

5.3 Fraud and Security

Limited information may be shared with security experts or relevant authorities for the investigation of cyber fraud or misuse.

5.4 Business Restructuring

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new managing authority. In such cases, we will notify you in advance and the same standards of this privacy policy will be maintained.

Data Retention and Deletion

pojk retains your personal information only for as long as is necessary to fulfil the purpose of collection and to comply with applicable legal obligations.

• Account Information: Complete records are maintained for as long as the account remains active.
• Transaction Records: Retained for a minimum of five years for financial audit purposes.
• Identity Verification Documents: Retained in accordance with applicable regulations.
• Upon Account Closure: Information beyond legal obligations is deleted within a reasonable time.

Even after your account is closed, some information — particularly financial transaction records — may be retained for a specified period. This is done due to legal requirements, not for personal purposes.

Data Security Measures

pojk follows industry-standard security technologies and processes to protect your information.

7.1 Technical Security

• Data transmission is secured through SSL (Secure Socket Layer) encryption.
• Sensitive information stored in databases is kept in an encrypted state.
• Two-step verification (OTP) is kept active.
• Regular security audits and tests are conducted.

7.2 Organisational Security

Access to your information is granted only to authorised staff, each of whom is bound by a confidentiality agreement. Internal use of information is closely monitored.

7.3 In the Event of a Security Breach

If a data breach occurs, pojk will promptly notify affected users and take immediate steps to resolve the issue.

Your Rights

You have certain fundamental rights over your own information, which pojk respects:

• Right to Access: You may request to know what information we have stored about you.
• Right to Rectification: If there is any error in your information, you may request a correction.
• Right to Erasure: You may request deletion of information that is beyond legal obligations.
• Right to Restrict Processing: You may request that the use of your information be limited for specific purposes.
• Right to Portability: You may request a copy of your data in a structured format.
• Withdrawal of Consent: You may withdraw consent given for marketing communications at any time.

To exercise these rights, contact us at the details provided below. We will make every effort to respond within a reasonable time.

Policy on Underage Users

pojk is a platform exclusively for individuals aged 21 or above (21+). We do not knowingly collect information from minors.

Age verification is mandatory at the time of registration. If an underage user's account comes to our attention, we will immediately close that account and delete all related information. Detailed information on age verification and minor protection is available on our Responsible Gaming page.

Policy Changes and Updates

pojk may update this privacy policy from time to time. Before changes take effect, we will note the update date at the top of the page. For significant changes, you will be informed via your registered email or an app notification.

If you continue to use pojk after a policy change, you are considered to have accepted the new policy. It is therefore recommended that you review this page regularly. If you have any questions about our policies, you can find answers in the FAQ section.